Quality commitment
A prestige certified service
Our first concern is to provide our clients with an flawless service that combines excellence and quality.
To this end, we apply a strict quality procedure and carry out numerous controls on a daily basis.
A team trained in excellence
Each member of our teams undertakes to strictly comply with the Service Prestige Quality Charter
Each member of our staff has been trained in Luxury Attitude
Our chauffeurs were all tested at their arrival on their general culture, their linguistic level and their topographical and touristic knowledge. We have also implemented prior learning controls to ensure that each of our chauffeurs is at the level of excellence that our clients deserve.
Internal training sessions are held every year for all our employees; because customer relations begin as soon as an order is placed.
Tools at the service of quality
Our planning management software allows us to follow each mission in real time and to stay in direct contact with our chauffeurs thanks to a geo-localized application.
Our management software informs our chauffeurs in real time of their CO² consumption per mission performed
Constantly controlled quality
Daily field checks are carried out as well as mystery audits every month to ensure a constant level of service.
We regularly conduct client satisfaction surveys to maintain a level of service that is consistent with the Service Prestige brand.
Our business of the high-standing chauffeur drive is finally recognized and now has a label that differentiates it from the "VTC apps" thanks to France Limousine Association. Service Prestige is already in the running to receive this so coveted label: “Label Limousine VTC Qualité Tourisme”. We will be subject to various controls and audits in order to display this label.
Ecological commitments
We use our hybrid or electric vehicles as a priority to carry out our daily missions
We train each of our chauffeurs in eco-driving to reduce our carbon footprint
Internally, we have implemented anti-waste and recycling measures for our teams
Mystery audits
carried out in 2018
Field inspections
carried out 2018
Satisfied clients
Training sessions
per month
