Quality commitment
A prestige certified service
Our first concern is to provide our clients with an flawless service that combines excellence and quality.
To this end, we apply a strict quality procedure and carry out numerous controls on a daily basis.
A team trained in excellence
Each member of our teams undertakes to strictly comply with the Service Prestige Quality Charter
Each member of our staff has been trained in Luxury Attitude
Our chauffeurs were all tested at their arrival on their general culture, their linguistic level and their topographical and touristic knowledge. We have also implemented prior learning controls to ensure that each of our chauffeurs is at the level of excellence that our clients deserve.
Internal training sessions are held every year for all our employees; because customer relations begin as soon as an order is placed.
Tools at the service of quality
Our planning management software allows us to follow each mission in real time and to stay in direct contact with our chauffeurs thanks to a geo-localized application.
Our management software informs our chauffeurs in real time of their CO² consumption per mission performed
Our reservation and cancellation policy
If you wish to make a reservation for a car with driver, please contact us.
• By email : commercial@serviceprestige.fr
• By phone 24/7: +33(0)1 44 29 29 44
• • By clicking on the link
• By going to the CONTACT page of our site
Our sales representative will get back to you as soon as possible with a proposal.
All bookings must be confirmed by a full pre-payment of the service. This pre-payment can be made by credit card via a secure link or the PayPal site.
In order to best ensure the quality of the service, we ask you to give us the mobile phone number of the person(s) transported.
The details of your driver (name and phone number) will be communicated to you the day before the service.
The cancellation conditions are as follows:
• Less than 48 hours before the service, 60% of the service will be invoiced
• Less than 24 hours before, 100% of the service is invoiced.
Constantly controlled quality
Daily field checks are carried out as well as mystery audits every month to ensure a constant level of service.
We regularly conduct client satisfaction surveys to maintain a level of service that is consistent with the Service Prestige brand.
Our business of the high-standing chauffeur drive is finally recognized and now has a label that differentiates it from the "VTC apps" thanks to France Limousine Association. Service Prestige is already in the running to receive this so coveted label: “Label Limousine VTC Qualité Tourisme”. We will be subject to various controls and audits in order to display this label.
Ecological commitments
We use our hybrid or electric vehicles as a priority to carry out our daily missions
We train each of our chauffeurs in eco-driving to reduce our carbon footprint
Internally, we have implemented anti-waste and recycling measures for our teams
Solutions for disabled people
Service Prestige, a specialist in passenger transport in Paris, France and abroad, offers a chauffeur-driven vehicle service adapted to transport people with reduced mobility, whether wheelchair users, the elderly or people with disabilities.
We can take care of people with reduced mobility at the foot of the plane, whether on conventional airport or for private aviation, and make their stay and transport as pleasant as possible, with solutions adapted to each type of disability.
Mystery audits
carried out in 2018
Field inspections
carried out 2018
Satisfied clients
Training sessions
per month
