Quality commitment
A prestige certified service
Our first concern is to provide our clients with a flawless service that combines excellence and quality.
To this end, we apply a strict quality procedure and carry out numerous controls on a daily basis.
A team trained in excellence
Each member of our teams commits to strict compliance to the Service Prestige Quality Charter
Each member of our staff has been trained in Luxury Attitude
On their recruitment, our chauffeurs were all tested on their general culture, their linguistic level and their topographical and touristic knowledge. We have also implemented prior learning tests to ensure our chauffeurs possess the level of excellence which our clients expect.
Internal training sessions are held every year for all our employees; because customer relations begin as soon as an order is placed.
Tools at the service of quality
Our planning management software allows us to follow each mission in real time and to stay in direct contact with our chauffeurs thanks to a geo-localized application.
Our management software informs our chauffeurs in real time of their CO² consumption per mission performed
Our reservation and cancellation policy
If you wish to make a reservation for a car with driver, please contact us.
• By email : commercial@serviceprestige.fr
• By phone 24/7: +33(0)1 44 29 29 44
• By clicking on the link
• By going to the CONTACT page of our website
Our sales representative will get back to you with a proposal as soon as possible.
All bookings must be confirmed by a full pre-payment of the service. This pre-payment can be made by credit card via a secure link or the PayPal website.
In order to best ensure the quality of the service, we ask you to give us the mobile phone number of the passenger(s).
The details of your driver (name and phone number) will be communicated to you on the day before the service.
The cancellation conditions are as follows:
• Less than 48 hours before the service, 60% of the service will be invoiced.
• Less than 24 hours before, 100% of the service is invoiced.
Constantly controlled quality
Daily field checks are carried out as well as mystery audits every month to ensure a steady level of service.
We regularly conduct client satisfaction surveys to maintain a level of service that is consistent with the Service Prestige brand.
Our business of the high-standing chauffeur drive is finally recognized and now has a label that differentiates it from the "VTC apps" thanks to France Limousine Association. Service Prestige has already received such a coveted label: “Label Limousine VTC Qualité Tourisme”.
Ecological commitments
We use our hybrid or electric vehicles as a priority to carry out our daily missions.
All our chauffeurs are trained in eco-driving to reduce our carbon footprint.
Internally, we have implemented anti-waste and recycling measures for our teams.
Solutions for disabled people
Service Prestige, a specialist in passenger transport in Paris, France and abroad, offers a chauffeur-driven vehicle service adapted to transport people with reduced mobility, whether wheelchair users, the elderly or people with disabilities.
We can handle passengers with reduced mobility at the foot of the plane, whether on conventional airport or for private aviation, and make their stay and transport as pleasant as possible, with solutions adapted to each type of disability.
Mystery audits
carried out in 2018
Field inspections
carried out 2018
Client satisfaction
Training sessions
per month
